Effective Date: 01/25/2022
Last Updated: 06/25/2025

This Return & Refund Policy applies to purchases made directly from www.bodyflexor.com and outlines the terms under which Body Flexor, LLC (“Body Flexor,” “we,” “us,” or “our”) handles returns, refunds, and cancellations. By purchasing from our website or engaging with our services, you agree to the terms outlined below.

1. GENERAL RETURN POLICY
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of the delivery date, subject to the eligibility conditions described below.

2. RETURN ELIGIBILITY
To be eligible for a return, the following must apply:

- The product must be unused, unassembled, and in its original condition

- All original packaging, components, and documentation must be included

- You must provide valid proof of purchase (order number or receipt)

- Your return request must be submitted within 30 days of the delivery date

- Items not meeting these requirements may be denied or subject to a restocking fee.

3. NON-RETURNABLE ITEMS
Returns are not accepted for:

- Products marked as Final Sale or Clearance

- Opened or used items

- Items damaged due to misuse or modification

- Promotional items or free gifts

- Products obtained through our Kickstarter campaign (see Section 11)

4. RETURN PROCESS
To request a return, contact us at [email protected] with:

- Your name and order number

- Reason for the return

- Photos of the product (if damaged or defective)

- We will respond within 2–3 business days with return instructions. Do not send items without prior authorization.

5. RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective or we made a shipping error. We recommend using a trackable shipping service. Body Flexor, LLC is not responsible for lost or undelivered return packages.

6. REFUND POLICY
Upon receiving and inspecting your return, we will issue a refund to your original payment method if approved. Please allow 5–7 business days for the refund to appear, depending on your bank or credit card provider.
Shipping fees are non-refundable unless due to our error.

7. DEFECTIVE OR DAMAGED ITEMS
If you receive a damaged or defective product, notify us within 7 days of delivery by emailing [email protected] with photos and your order details. We will evaluate the situation and may offer a replacement, credit, or alternative resolution.

8. ORDER CANCELLATION
Orders may be canceled prior to processing or shipment. If you wish to cancel your order, contact us immediately at [email protected]. If the order has already shipped, it may not be canceled, but you may still initiate a return as outlined above.

9. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Body Flexor, LLC is not liable for indirect, incidental, or consequential damages related to product use or purchase, including but not limited to personal injury or property damage from misuse of the product.

10. CHANGES TO THIS POLICY
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. The most current version will always be available on this page.

11. KICKSTARTER BACKERS
If you backed our product via Kickstarter after being redirected from this website, please note the following:

- Kickstarter pledges are not considered purchases under standard consumer law.

- Rewards are contributions toward product development and are non-refundable unless otherwise stated.

- Any replacement requests due to damage must be reported within 7 days of delivery.

- Kickstarter terms apply, as outlined in Kickstarter’s Terms of Use.

- For campaign-related issues, contact [email protected] and include your backer details.

- We are grateful for your support and will do our best to fulfill your reward as promised.

12. CONTACT INFORMATION
For questions, return requests, or support, contact
📧 Email: [email protected]
📞 Phone: 918-338-6891
🌐 Website: www.bodyflexor.com