Last Updated: May 11, 2026

This Returns & Refunds Policy applies to purchases made through BODY FLEXOR, the BFX Stretch store, and related checkout pages operated by Body Flexor, LLC.

By purchasing BFX Stretch from Body Flexor, LLC, you agree to the terms outlined in this Returns & Refunds Policy.

SECTION 1: GENERAL RETURN POLICY

We want you to feel confident with your purchase.

BFX Stretch may include a 14-Day Satisfaction Guarantee when stated on our website, product page, checkout page, or promotional materials.

If you are not satisfied with your purchase, you may request a return within 14 days of the delivery date, subject to the eligibility requirements below.

SECTION 2: RETURN ELIGIBILITY

To be eligible for a return, the following must apply:

The return request must be submitted within 14 days of the delivery date.

The product must be in good condition and include all original components.

The product must not be damaged due to misuse, improper setup, modification, neglect, or failure to follow product instructions.

All original packaging, accessories, inserts, and documentation should be included when possible.

You must provide valid proof of purchase, such as an order number or receipt.

Items that do not meet these requirements may be denied, partially refunded, or subject to additional review.

SECTION 3: NON-RETURNABLE ITEMS

Returns may not be accepted for:

Products damaged due to misuse, improper setup, alteration, or modification.

Products missing major components or accessories.

Products returned outside the 14-day return window.

Products not purchased directly from Body Flexor, LLC, or an authorized sales channel.

Final sale, clearance, or promotional items when clearly marked as non-returnable.

Gift cards, digital products, or downloadable materials, if applicable.

SECTION 4: RETURN PROCESS

To request a return, contact us at:

[email protected]

Please include:

Your name.

Your order number.

The email address used for the purchase.

The reason for the return request.

Photos of the product and packaging, if the item is damaged, defective, or missing parts.

We will review your request and respond with return instructions if the return is approved.

Please do not send any product back without receiving return authorization and instructions from Body Flexor, LLC.

SECTION 5: RETURN SHIPPING

Customers are responsible for return shipping costs unless the product is defective, damaged upon arrival, or the return is due to an error by Body Flexor, LLC.

We recommend using a trackable shipping service and keeping your shipping receipt.

Body Flexor, LLC is not responsible for lost, delayed, or undelivered return packages.

SECTION 6: REFUND POLICY

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method.

Refund processing times may vary depending on your payment provider, bank, or credit card company.

Shipping fees, handling fees, and other non-refundable charges may not be refunded unless the return is due to an error by Body Flexor, LLC.

SECTION 7: DEFECTIVE OR DAMAGED ITEMS

If your order arrives damaged or defective, please contact us within 7 days of delivery at:

[email protected]

Please include:

Your name.

Your order number.

Photos of the damaged product.

Photos of the shipping box and packaging.

A description of the issue.

Please save all packaging materials and damaged goods, as they may be required for review or a carrier claim.

After reviewing the issue, we may offer a replacement, refund, store credit, replacement part, or another appropriate resolution.

SECTION 8: MISSING PARTS OR ORDER ISSUES

If your order is missing parts, accessories, or components, please contact us as soon as possible at:

[email protected]

Please include your order number and a description of what is missing.

We will review the issue and work to provide an appropriate resolution.

SECTION 9: ORDER CANCELLATION

Orders may be canceled before they are processed or shipped.

If you need to cancel your order, contact us immediately at:

[email protected]

We cannot guarantee cancellation once an order has been processed, packed, or shipped.

If the order has already shipped, you may request a return according to this policy.

SECTION 10: EXCHANGES

We may offer exchanges or replacement parts when appropriate, depending on product availability and the nature of the issue.

To request an exchange or replacement, contact:

[email protected]

SECTION 11: MISUSE OR UNSAFE USE

Body Flexor, LLC is not responsible for product damage, injury, or loss caused by misuse, improper setup, failure to follow instructions, unauthorized modification, unsafe use, or use inconsistent with product guidance.

Returns or refunds may be denied if the product has been damaged due to misuse, neglect, alteration, or unsafe handling.

SECTION 12: CHANGES TO THIS POLICY

We reserve the right to update or modify this Returns & Refunds Policy at any time.

The most current version will be posted on this page with the updated “Last Updated” date.

SECTION 13: CONTACT US

Questions about returns, refunds, damaged items, missing parts, or order issues may be directed to:

Body Flexor, LLC

Email: [email protected]

Phone: (877) 353-9918

Website: www.bodyflexor.com